Q Link Wireless Phone Replacement 2022 – if Broken or Lost

If you have lost your Q Link Wireless Phone or it has been stolen, then you have a chance to get a new one. There is a process of Q Link wireless phone replacement. 

We believe most of us are familiar with the Q Link Wireless network. Unfortunately, it does happen that you lose your phone or that someone steals it, which leaves you frustrated. The situation leaves no other alternative to buying a new phone. Luckily, Q Link Wireless is there to help in replacing your lost phone.

Many of us are not aware of the process of getting a new phone from Q Link. That is why we decided to write this article to break down the entire procedure of replacing Q Link wireless phones. 

When Should You Replace Your Phone And Why?

Q Link Wireless Replacement

As long as you are using a standard cell phone, you really don’t feel the need for a new one, right? The necessity arises when you lose or break your phone. If you are a user of Q Link, then you can get a new one easily. Q Link promises to replace your phone if you –

  • Your phone is lost or stolen.
  • Also, your phone is not working properly or it is just completely broken. 

If the above reasons don’t apply to you, then you may need to replace your current phone for general issues. After two years of nonstop use, the phone’s hardware or operating system might not be compatible with the current generation. This will therefore make you want to get a new Qlink Wireless phone.

Terms & Conditions for Replacing Q Link Wireless Phone

It is not hard to replace a phone from Q Link. There are certain terms and conditions that you need to follow accordingly. These are not impossible conditions, especially if you are an American citizen.  

Let’s take a look at the terms and conditions of getting a new phone from Q Link – 

1. You must be American

The Q Link phone replacement policy only applies to the citizens of America. If you were not born in the US, you must comply with the regulations and remain for almost five years before you can become a resident. 

2. You must meet the requirements

Becoming an American citizen is not enough. You need to prove your eligibility for a free government cell phone program or Lifeline program. There are two ways to prove your eligibility.

The first, which is the easy one, is to prove you are an active participant in a government aid program like SNAP (Supplemental Nutrition Assistance Program), FDPIR (Food Distribution Program on Indian Reservations), Medicaid, or be a war veteran or pension holder. 

The second one, which is the hard one, is to prove your household income is at or below 135%. This is the policy of the Federal Poverty Guidelines

3. You must be over 18

Being American doesn’t necessarily mean you are a citizen of America. According to the government, the minimum age requirement for becoming a citizen is 18 years. Q Link will make sure you are either 18 or over before giving you a replacement phone.  

What Is the Procedure for Replacing Q Link Wireless Phone?

Depending on the circumstances, a Q Link phone replacement may be necessary. Q Link has individual procedures for replacing a phone when it is stolen, lost, or defective. 

We are going to break down the replacement procedure of Q Link, when –

  • Your phone is lost or stolen.
  • Your phone has become defective.

Procedure 1: Replacement for a lost or stolen phone

Before going through the process, we will be discussing the circumstances of a lost or stolen phone replacement. Here they are –

Be sure to notify your provider of the problem right away. Because between the time your phone gets lost and the time you report it, Q Link is not liable for any fees or minutes lost.

  • This will expedite the deactivation of your phone and prevent unauthorized authentication. So, there are no additional fees. 
  • The replacement of your phone is not always free. Q Link won’t charge a dime if your phone gets lost before two weeks of owning it. However, you may have to pay a replacement fee of $25 (according to the company policy) if this time increases.
  • The replaced phone will allow you to use 1 GB of data for free.

Good! Now you know the circumstances. Next, we will let you know the process. Follow the steps below to get a replacement for your lost or stolen phone from Q Link.

Report to Q Link about the issue –

To report your lost or stolen phone, you can either call at 855-754-6543 or send an email to [email protected] to contact Q Link. Don’t forget to mention your name, phone number, and your enrollment ID in the subject of the email. As soon as you report it, Q Link will begin an investigation to track your phone.  

Deactivation of your phone –

If Q Link can track your phone successfully, then great. You can expect to get it back soon. If that is not the case, the first thing they will do is deactivate the phone. This will also help the customers secure their subscription balances.

Pay the replacement fee if applicable –

Like we said earlier, the $25 replacement fee will be applicable only if you lose your phone after two weeks. Otherwise, you don’t need to pay to get a Q Link wireless replacement phone. You can expect to get a new phone within one (24 hours) or two (48 hours) days.

Alternative to procedure 1: Bring Your Own Phone (BYOP)

Whether it is lost or not, Q Link will happily provide a new phone if you can successfully bring your old one back. Since there is no investigation to track the lost device, you don’t need to pay the replacement fee. You will even get the SIM card for free. That’s cool!

Additionally, this will let you choose from any available unlocked smartphone.     

Procedure 2: Replacement for a defective or broken phone

Before going through the process, you should know, 
-Q Link provides a 12-month warranty to replace damaged or defective phones. 

Here is the summary of this procedure – 

Report to Q Link

You can complain about the defective or broken phone to Q Link. However, they will not easily provide a new phone without a deep investigation. By any means necessary, they will make sure the phone didn’t malfunction or break because you were careless.

Pay the replacement fee

No replacement charge will apply if the phone was already defective at the time you got it. You just need to return it within 14 days to get a new phone. Otherwise, you will need to pay a replacement fee of $25 to swap your broken phone with a new one. 

Please Note: No matter which procedure applies, you will need to talk to a customer service representative from Q Link. 

Q Link Wireless Replacement Phone List

Unfortunately, it is not in your hand to choose the phone that you desire. It entirely depends on the availability and the provider. When it comes to free government smartphones, Qlink offers mid-range smartphones with typical functionalities. 

Here is the list of replacement phones from Q Link Wireless –

ModelBrief Specs
LG X ChargeProcessor: Qualcomm Snapdragon MSM8917
Rear & front facing camera: 13MP & 5MP
OS: Android 7 (Nougat)
LG Nexus 5 D820 4.95Processor: Qualcomm® Snapdragon 800 MSM8974
Rear & front facing camera: 8MP & 1.3MP
OS: Android 4.4.2 (KitKat)
Blackberry Curve 8330Processor: Qualcomm MSM6550 (32 bit)
Rear & front facing camera: 2MP (no front)
OS: BlackBerry OS
HTC Desire 626Processor: Mediatek MT6752
Rear & front facing camera: 13MP & 5MP
RAM: 1/2 GB
OS: Android 4.4.4 (KitKat)
Alcatel OneTouchProcessor: MediaTek MT6592M
Rear & front facing camera: 5MP & 2MP
OS: Android 2.3 (Gingerbread)
The Legacy (N817)Processor: Qualcomm MSM8610
Rear & front facing camera: 1.92MP (no front)
RAM: 510 MB
OS: Android 4.4 (KitKat)
Kyocera Hydro EdgeProcessor: Qualcomm Snapdragon MSM8625
Rear & front facing camera: 4.9MP (no front)
OS: Android 4.1 (Jelly Bean)
Please Note: According to the policy of Q Link, you will get a refurbished phone regardless of the model. When you replace your current Q Link phone with a new one, it will be an entry-level, mid-range refurbished phone. 

How to Activate Q Link Wireless Replacement Phone?

No matter if you are upgrading your Q Link phone, replacing one, or it is your first time using one, the activation procedure is the same. Just follow the steps accordingly to activate your Q Link phone.

  • Step 1: Once your phone is ready, insert the SIM card if you already have it. Else, buy a new Q Link SIM card and insert it into your new phone. 
  • Step 2: The location of the SIM card tray may differ depending on the phone’s model. It might be underneath the back cover, on top, or on the side. After locating the SIM card tray or slot, convert your SIM to the right size to fit into the tray. If necessary, use the ejector tool to open the tray.
    Then, insert the Q Link SIM into the slot or place it on the tray.
  • Step 3: After inserting the SIM card, go through the steps required for setting up the network. The process isn’t hard, and it gets easier for a replacement phone.

Guideline For Qlink Wireless Phone Replacement

There are a few things to consider when you intend to do a Q Link wireless phone replacement. These considerations may guide you to use a Q Link network effectively and affordably. Perhaps, it will be best if you look at these guidelines – 

Verify your eligibility for Lifeline

Even if you are a valid user of the Lifeline program, you need to maintain it every month. The service of a free government phone may not apply to you anymore if you fail to obey the guidelines. 

Still, you can relax since Q Link will contact you about such obligations. The recertification method of Lifeline is straightforward. There won’t be any problems, so stop worrying.  

Audit your usage frequently

You need to audit the usage of your Q Link device every month. To do this, you can sign into My Qlink and use the “Check My Usage” service once a month. 

Better still, you can use the ‘My Qlink Zone’ app and see the details directly from your phone. Last but not least, you have the option to visit qlinkwireless.com to audit your monthly usage.    

Make sure the free service is active.

For your concern, The federal government has the authority to cancel the services of devices that have been inactive for more than 30 days.

That is why you should always keep your Lifeline device on to avoid an unexpected closure of service. You don’t need to use the device every day if you don’t want to. You can at least use it for a day or two to keep it active. You can also text instead of calling to utilize the free government phone.

Obtain monthly renewal plans

Another good reason for keeping your Lifeline device active is to receive monthly refills. Q Link offers its users free minutes and data each month. It happens at the beginning of every month. Therefore, it is high time to keep your free Q Link phone active. 

Frequently Asked Questions

Aside from the above topics, we have gathered a few questions that people generally ask about Q Link wireless. We have answered a few below –

Are there any plans available after the Q Link phone replacement?

Normally, after getting a new Q Link phone, you would continue with your previous plan. But you have the right to switch plans. You may try the general plans, bundle plans, data plans, and international plans from Q Link’s website

How do I fix a broken Q Link phone?

You need to report to Q Link with your broken device. Then, they will thoroughly check whether the phone broke because of your misbehavior or accidentally. 

Once it is detected, you need to pay the $25 replacement cost to get a new phone if it is not your fault. Otherwise, they won’t give you a new phone.

How long does it take to get a replacement Q Link phone?

You must wait 24 to 48 hours to receive a new phone after paying the $25 replacement phone fee.

Why does Q Link charge me when I replace my phone?

In most cases, Q Link won’t charge you if you need to replace your phone while it’s still under warranty or within two weeks. If that is not the case, then you need to pay $25 because the government won’t bear the cost of reimbursement. As a result, Q Link can provide cutting-edge replacement phones at a lower cost.


There is no doubt that one of the most reputable and trusted phone service providers in the US government is Q Link. For low-income individuals or families, Q Link Wireless offers free government cell phones by operating in accordance with FCC (Federal Communication Commission) regulations and the Lifeline program. 

However, you need to meet certain requirements in order to receive a free phone from Q Link Wireless. Once you confirm the requirements, you should accept the terms and conditions. 

Then, follow the guidelines we have described above to get a replacement phone from Q Link. If you have any queries regarding the whole process, please leave a comment. We will do our best to help you.

Deboxe M

I am Deboxe M. I founded this site on 2019-02-25. Advicefortech is dedicated to serving the latest tech news, tips, tech tools, Android, iOS, and computer software, as well as solving tech-related problems.

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